Refund Policy

Last Updated: June 2026

At Night Sky Owl, customer satisfaction is important to us. This Refund Policy explains how refund requests are handled for digital products purchased through our website.

Digital Products

All products sold through Night Sky Owl are digital products, including downloadable ebooks and other digital content.

No physical products are shipped.

Refund Eligibility

If you experience a technical problem that prevents you from accessing or downloading a purchased product, please contact us so we can help resolve the issue.

Refund requests may be considered on a case-by-case basis when:

• You were charged multiple times for the same purchase.
• You cannot access the purchased product due to a technical issue that cannot be resolved.
• The delivered product is materially different from its description on the website.

Non-Refundable Situations

Because digital products can be downloaded immediately after purchase, refunds are generally not available for:

• Accidental purchases.
• Change of mind after purchase.
• Failure to read the product description before purchasing.
• Compatibility issues with devices or software not mentioned on the product page.

How to Request a Refund

If you believe you qualify for a refund, please contact us through our Contact page and include:

• The email address used for the purchase.
• The name of the purchased book.
• A description of the issue.

Review Process

Refund requests are reviewed individually. We may request additional information to investigate the issue and determine an appropriate resolution.

Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions regarding this Refund Policy, please use our Contact page to get in touch with us.